Patient Information

When scheduling please be prepared to provide the following information:

• Full Name
• Date of Birth
• Verification of your address, phone number, and current insurance carrier(s)
• It is mandatory that you bring your current insurance card to every visit for verification.
• Reason for your appointment
• Appointment reminders are a courtesy and are done 48 hours and 24 hours in advance of your appointment.
• All patients under the age of 18 years MUST be accompanied by an adult parent or guardian.

Please note that you are required to present your insurance card(s) at each visit and meet all copayment, deductible, and/or patient balance obligation(s) prior to being seen.

Please note: Once you have scheduled an appointment with New Hope Family Practice, we require a 24-hour advance notice for all cancellations to avoid a $50.00 for a regular follow-up or $75.00 for a physical/yearly exam “no show” fee. This fee is due prior to any additional appointments being made. Any patient who misses or has late cancellations for three (3) scheduled appointments, could be discharged from New Hope Family Practice.

All prescriptions refill requests need to be initiated thru your pharmacy. Controlled substances need to be called in at least one week prior to running out of your medication and can take up to 72 hours to be refilled.

When calling in a refill request, please be prepared to provide the following information:

• Full Name and Date of Birth
• Name of prescription(s), dosage, and quantity
• Name of your pharmacy or if you require a written prescription for pick up

After Hours Advice: All calls related to prescriptions, lab results, appointments, and or general medical advice, should be made during normal business hours. Any calls made to our office after business hours will be forwarded to our answering service to handle your call.